Return or replacement requests, handled through the Negobay RMA process.
Request a return
Contact us within the 30-day return or replacement period. Use the return enquiry form and provide your order number, model, IMEI and a description of the issue. Our team will give you the RMA instructions for your order.
Coverage depends on the condition and terms of the goods purchased. As-Is stock is supplied without warranty, as described in our grading guide.
Your RMA, step by step
Submit your request
Send your order reference and device details to the team.
Receive your RMA number
Negobay issues an RMA number within 24 hours of receiving the request. Include it in the parcel.
Arrange the label
A domestic return label accompanies the RMA number. For international returns, arrange your own label.
Identify every device
Label each unit with its model and IMEI. Missing labels can add up to two weeks to processing.
Receipt confirmation
Receipt is confirmed within 24 hours after the return reaches Negobay.
Choose the resolution
A credit note is issued 72 hours after receipt and processing. Choose a refund, replacement or credit towards another order.
Before you ship
Wait for return authorisation and the confirmed return address. Deactivate iCloud and remove your personal data. Pack devices securely and retain the tracking reference. Keep the original labels and order documents with the return as instructed.
Refunds & follow-up
Refunds use the original payment method. Bank processing can take several days; contact your sales representative if funds are still missing after five business days. Damage caused during use may affect the refund value.
For updates, quote your RMA number in the contact form.