Return policy

We offer a 30-day return or replacement policy

If you need a return or replacement, we make the process simple and hassle-free.

1

Submit the RMA form
Please complete this form to submit an RMA request. You will need the order number to send it.
2

Receive your RMA number
Within 24 hours of receipt, we will send you an RMA number. This number must be included in the parcel.
3

Return label
For a national return, we will include the return label with your RMA number. For international returns, please create your own label.
4

Shipping devices
Each device must be labelled with the model number and IMEI number so that we can process the return. Missing labels can delay the return by up to 2 weeks.
5

Confirmation of receipt
You will receive confirmation of receipt of the return 24 hours after the appliance has been returned to us.
6

Cash credit
72 hours after the return has been received and processed, a credit note will be issued. At that time, you will be able to choose between a refund, a replacement or a credit for your next order.